Hertfordshire County Council (HCC) processes personal data in order to provide our services effectively.
We may collect personal information from you, in the following ways –
- paper, electronic or online forms
- telephone
- website
- face-to-face,
- through one of our employees or partners
We collect personal and business information to enable us to deliver our services. This includes –
- Your personal contact details or business contact details
- Details of your business
- Details of your enquiries
We will use your personal information for a limited number of purposes and at all times in accordance with the principles set out in data protection legislation. We process personal data –
- In our legitimate interests (and those of your organisation) to provide the services required or where you have consented to the processing of your information
- to allow us to communicate effectively with you
- to monitor and improve our performance and the delivery of our services
- Following your submission of a property enquiry form, we will pass your identity and contact data and enquiry onto the relevant commercial agent(s) who will be able to answer your property enquiry.
Sharing of your Personal Information
Following the submission of a property enquiry form we will pass your identity and contact data and enquiry onto a number of commercial agents who can answer your property enquiry. The commercial agents act as controllers in their own right and are based in the United Kingdom. Due to the frequent changes to this list please contact us using the contact details at the top of this Privacy Policy to receive a full list of current commercial agents for the property you are enquiring about.
Keeping your information
We retain your personal information for 7 years after we last have dealings with you or your organisation. After that it will be erased or destroyed.
You have a number of rights over the data we collect and hold about you.
- You have the right to be informed about what information we hold about you and how we use it.
- You have the right to request copies of any information we hold about you by making a subject access request.
- If information we hold about you is factually inaccurate you have the right to have it corrected.
- You have the right to object to the way we are using your data.
- You have the right to request that your data is deleted. However, we may be unable to delete your data if there is a need for us to keep it. In this case you will receive an explanation of why we need to keep the data.
- You can also request that we stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances in which we are unable to do this however we will provide an explanation if this is the case.
- In certain circumstances you may also request data we hold about you in a format that allows it to be transferred to another organisation.
• - In the event that decisions are taken using automated processes you have the right to request that these decisions are reviewed by a member of staff and to challenge these decisions.
If you would like to request copies of your data, request that your data is deleted or have any other queries in relation to data which the Council holds about you please contact data.protection@hertfordshire.gov.uk
If you are unhappy with the way that HCC has used your data or with the way we have responded to a request you also have the right, after HCC have been given an opportunity to respond to you, to contact the Information Commissioner’s Office: www.ico.org.uk.